Information Technology Support Technician

Sharp Brains Solutions; Łódź; On-site; PLN 42,000 - 66,000; Part time

Job summary

Sharp Brains Solutions is seeking an Information Technology Support Technician for an on-site role in Poland. This freelance B2B opportunity requires practical desktop support experience and strong customer service skills.

You will troubleshoot Windows 10/11, manage Active Directory tasks, assist with VPN connectivity, and ensure tickets are resolved within SLA. The ideal candidate works well independently and communicates clearly with end users.

Qualifications

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11 environments.
• Basic networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user account management.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Skills

Windows OS

Active Directory

VPN connectivity

IT Troubleshooting

Customer service

On-site support

Job description

We are currently looking for a Information Technology Support Technician professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment