Desktop Engineer L1

Iron Systems, Inc; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Iron Systems, Inc. is seeking a Desktop Support Engineer to provide field services, onsite support for PCs and mobile devices, and hands-on help for meeting rooms and events in a fast-paced environment.

The role requires 6–8 years of experience in Field Services/Onsite Support, strong Windows 10/11 knowledge, and proficiency with Office 365. You will coordinate with teams to resolve issues quickly and contribute to smooth office moves and deployments.

Qualifications

• Candidate must have 6 to 8 years in Field Services / Onsite Support Services.
• Experience with Windows 10/11 and Office 365.
• Proven work experience as a Desktop Support Engineer or Technical Support Engineer.
• Ability to implement remote troubleshooting and provide clear instructions.
• Experience with Windows Imaging Projects and OS deployments.

Responsibilities

• Provide field services and onsite support for PCs, mobiles, and hardware.
• Support meeting rooms, events, and office moves.
• Troubleshoot Windows OS and basic networking issues.
• Coordinate with multiple teams for quick issue resolution.

Skills

Field Services

Onsite Support

Hardware support

Windows 10/11

Office 365

Desktop support

Remote troubleshooting

Windows imaging

Networking basics

nslookup

traceroute

ping

Packet capture

SCCM

Intune

OS deployment

OPK tools

PXE

DHCP

Job description

• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Job Description

• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to implement remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively