On-Site IT Support Technician (Freelance/B2B)

Sharp Brains Solutions; Łódź; On-site; PLN 42,000 - 66,000; Part time

Job summary

Sharp Brains Solutions is seeking an Information Technology Support Technician for an on-site role in Poland. This freelance B2B opportunity requires practical desktop support experience and strong customer service skills.

You will troubleshoot Windows 10/11, manage Active Directory tasks, assist with VPN connectivity, and ensure tickets are resolved within SLA. The ideal candidate works well independently and communicates clearly with end users.

Qualifications

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11 environments.
• Basic networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user account management.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Skills

Windows OS

Active Directory

VPN connectivity

IT Troubleshooting

Customer service

On-site support

Job description

Sharp Brains Solutions is seeking an Information Technology Support Technician for an on-site role in Poland. This freelance B2B opportunity requires practical desktop support experience and strong customer service skills.

You will troubleshoot Windows 10/11, manage Active Directory tasks, assist with VPN connectivity, and ensure tickets are resolved within SLA. The ideal candidate works well independently and communicates clearly with end users.