Hybrid Team Lead, German-speaking Operations

CNX; Katowice; Híbrido; PLN 120.000 - 160.000; Jornada completa

Descripción de la vacante

CNX in Katowice (Hybrid) is seeking a Team Lead with German language skills to supervise a call center team. You will coach, monitor attendance, and drive performance against KPIs while aligning with company policies and local regulations.

The role requires strong leadership and the ability to handle escalations, schedule team activities, and communicate effectively. The ideal candidate will lead in a fast-paced environment, maintain service standards, and promote CNX values while ensuring

Formación

• Team Leader experience mandatory.
• German C1/C2 and English required.
• Proven coaching and development abilities.

Responsabilidades

• Supervise group of call center associates and monitor attendance.
• Coach direct reports to meet weekly performance metrics.
• Identify performance issues and implement corrective actions up to termination.
• Ensure service meets KPIs and financial targets.
• Communicate expectations and provide timely updates.

Conocimientos

Team Leader

German C1/C2

English

Descripción del empleo

CNX in Katowice (Hybrid) is seeking a Team Lead with German language skills to supervise a call center team. You will coach, monitor attendance, and drive performance against KPIs while aligning with company policies and local regulations.

The role requires strong leadership and the ability to handle escalations, schedule team activities, and communicate effectively. The ideal candidate will lead in a fast-paced environment, maintain service standards, and promote CNX values while ensuring