German-Speaking Operations Team Leader - Remote

Concentrix; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Concentrix is hiring a Team Leader with German to supervise a group of call center associates in a remote role based in Poland. The position focuses on coaching, accountability, and maintaining performance metrics to meet KPIs and financial targets.

Fluency in German (C1/C2) and English are required. The role supports a flexible schedule and requires strong communication and leadership skills to mentor a multi-tasking team across shifts.

Qualifications

• German language proficiency at C1/C2 level.
• Proficient English language skills.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach team members regularly to meet performance KPIs.
• Identify and address performance issues with corrective actions.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Lead team meetings and communicate updates and priorities.

Skills

German (C1/C2)

English

Job description

Concentrix is hiring a Team Leader with German to supervise a group of call center associates in a remote role based in Poland. The position focuses on coaching, accountability, and maintaining performance metrics to meet KPIs and financial targets.

Fluency in German (C1/C2) and English are required. The role supports a flexible schedule and requires strong communication and leadership skills to mentor a multi-tasking team across shifts.