Team Lead with German

CNX; Katowice; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

CNX in Katowice (Hybrid) is seeking a Team Lead with German language skills to supervise a call center team. You will coach, monitor attendance, and drive performance against KPIs while aligning with company policies and local regulations.

The role requires strong leadership and the ability to handle escalations, schedule team activities, and communicate effectively. The ideal candidate will lead in a fast-paced environment, maintain service standards, and promote CNX values while ensuring

Qualifications

• Team Leader experience mandatory.
• German C1/C2 and English required.
• Proven coaching and development abilities.

Responsibilities

• Supervise group of call center associates and monitor attendance.
• Coach direct reports to meet weekly performance metrics.
• Identify performance issues and implement corrective actions up to termination.
• Ensure service meets KPIs and financial targets.
• Communicate expectations and provide timely updates.

Skills

Team Leader

German C1/C2

English

Job description

Job Title:

Team Lead with German

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Team Leader experience is mandatory
• Languages: German C1/C2 + English
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Location: Hybrid

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

Full time2027-09-30