Hybrid Spanish-Speaking Senior Support Advisor

Capgemini; Kraków; Hybrid; PLN 36,000 - 52,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Training tracks

Hybrid work model

Education platforms access

Job summary

Capgemini Poland is seeking a Senior Customer Support Advisor with Spanish to deliver outstanding service across phone, email, chat and other channels. You will be the main contact for Spanish-speaking customers, resolving complex inquiries and contributing to ongoing process improvements.

With at least 2 years in international contact centers and strong communication skills, you will collaborate with internal teams, maintain accurate documentation, and help raise customer satisfaction while

Qualifications

• Spanish language at C1 level and good command of English (written and spoken).
• At least 2 years in an international contact center, customer support, or customer service role.
• Strong communication and stakeholder management abilities.
• Excellent problem-solving, analytical, and decision-making skills.
• Proficient with MS Office tools.

Responsibilities

• Provide professional support to Spanish-speaking customers via phone, email, chat and other channels.
• Investigate, troubleshoot, and resolve inquiries in a timely and accurate manner.
• Build and maintain strong customer relationships to ensure satisfaction.
• Maintain accurate case documentation and collaborate with internal teams for effective resolution.
• Support process improvements, knowledge base updates, and compliance requirements.

Skills

Spanish (C1)

English proficiency

Communication skills

Stakeholder management

Problem-solving

Analytical thinking

MS Office

Job description

Capgemini Poland is seeking a Senior Customer Support Advisor with Spanish to deliver outstanding service across phone, email, chat and other channels. You will be the main contact for Spanish-speaking customers, resolving complex inquiries and contributing to ongoing process improvements.

With at least 2 years in international contact centers and strong communication skills, you will collaborate with internal teams, maintain accurate documentation, and help raise customer satisfaction while