Senior Customer Support Advisor (with Spanish)

Capgemini; Kraków; Hybrid; PLN 36,000 - 52,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Training tracks

Hybrid work model

Education platforms access

Job summary

Capgemini Poland is seeking a Senior Customer Support Advisor with Spanish to deliver outstanding service across phone, email, chat and other channels. You will be the main contact for Spanish-speaking customers, resolving complex inquiries and contributing to ongoing process improvements.

With at least 2 years in international contact centers and strong communication skills, you will collaborate with internal teams, maintain accurate documentation, and help raise customer satisfaction while

Qualifications

• Spanish language at C1 level and good command of English (written and spoken).
• At least 2 years in an international contact center, customer support, or customer service role.
• Strong communication and stakeholder management abilities.
• Excellent problem-solving, analytical, and decision-making skills.
• Proficient with MS Office tools.

Responsibilities

• Provide professional support to Spanish-speaking customers via phone, email, chat and other channels.
• Investigate, troubleshoot, and resolve inquiries in a timely and accurate manner.
• Build and maintain strong customer relationships to ensure satisfaction.
• Maintain accurate case documentation and collaborate with internal teams for effective resolution.
• Support process improvements, knowledge base updates, and compliance requirements.

Skills

Spanish (C1)

English proficiency

Communication skills

Stakeholder management

Problem-solving

Analytical thinking

MS Office

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Senior Customer Support Advisor with Spanish, you will play a key role in delivering an outstanding customer experience by providing professional support to Spanish-speaking customers. You will act as the main point of contact across multiple communication channels, resolving complex inquiries, ensuring customer satisfaction, and contributing to continuous process improvement. Your expertise and customer-centric approach will help maintain service excellence and support business objectives

• Provide professional support to customers via phone, email, chat, and other communication channels in Spanish.
• Investigate, troubleshoot, and resolve customer inquiries in a timely and accurate manner.
• Build and maintain strong customer relationships to ensure a positive customer experience and high satisfaction levels.
• Maintain accurate case documentation and collaborate with internal teams to ensure effective issue resolution.
• Support process improvements, knowledge base updates, and compliance requirements.

Your profile

• C1 proficiency in Spanish and a good command of English, both written and spoken.
• Minimum 2 years of experience in an international contact center, customer support, or customer service environment.
• Strong communication, customer service, and stakeholder management skills.
• Excellent problem-solving, analytical, and decision-making abilities.
• Good technical aptitude, including proficiency in MS Office tools.
• Proactive, customer-focused mindset with a commitment to delivering high-quality service.

What You'll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.