Customer Support Advisor (Romanian/English) - Hybrid Role

Capgemini; Kraków; Hybrid; PLN 68,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Training tracks and education

Hybrid working model

Job summary

Capgemini Kraków is seeking a Customer Support Advisor fluent in Romanian to deliver outstanding service to international clients. You will handle interactions, resolve issues, and build strong relationships with professionalism and empathy.

You should communicate clearly in Romanian and English when needed, troubleshoot effectively, and manage multiple inquiries while prioritising priorities in a fast-changing environment.

Qualifications

• C1-level fluency in Romanian.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills, both written and verbal.
• Excellent customer service skills and ability to de-escalate customer frustration.
• Strong problem-solving skills and ability to work independently.
• Dedicated to delivering high-quality customer experience and building lasting relationships.
• Ability to manage multiple tasks simultaneously with effective prioritization.
• Good technical knowledge and troubleshooting skills; proficient in Excel and Microsoft Office; university degree; adaptable to fast-changing environment.

Responsibilities

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Romanian and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.

Skills

Romanian C1

Customer service

Communication

Problem solving

Multitasking

De-escalation

Independent work

Adaptability

Education

University degree

Tools

Excel

Microsoft Office

Job description

Capgemini Kraków is seeking a Customer Support Advisor fluent in Romanian to deliver outstanding service to international clients. You will handle interactions, resolve issues, and build strong relationships with professionalism and empathy.

You should communicate clearly in Romanian and English when needed, troubleshoot effectively, and manage multiple inquiries while prioritising priorities in a fast-changing environment.