Digital CX Specialist — Hybrid Global Support

careersinpoland; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Home office equipment reimbursement

Performance related annual bonus

Private medical cover for you and your

Life insurance

Diversity networks with funding

LinkedIn Learning access

Employee well-being programs

Social events and voluntary days

Job summary

IG Group in Kraków is seeking a customer support professional to provide digital-first service to a global client base. You will handle inquiries on our products, markets, and platforms, collaborate with multinational teams, and strive for exceptional service while maintaining productivity and quality. A strong emphasis on multilingual communication and financial product knowledge is required, with hybrid working options.

Qualifications

• Customer focus and empathy in client interactions
• Strong de-escalation and problem-solving skills
• Self-motivated with high accountability and time management
• English proficiency required, additional languages beneficial (French, Spanish, Italian or German)

Responsibilities

• Provide digital-first support via Intercom across a range of queries
• Aim for 80%+ CSAT and high productivity
• Collaborate with local and global teams to ensure smooth customer journeys
• Know when to escalate to senior colleagues to achieve best outcomes
• Pursue first-time resolution and own each interaction
• Advocate for customer experience improvements and contribute to training materials

Skills

Customer focus

Empathy

De-escalation

Results-driven

Resilience

Collaboration

English fluency

Tools

Intercom

Job description

IG Group in Kraków is seeking a customer support professional to provide digital-first service to a global client base. You will handle inquiries on our products, markets, and platforms, collaborate with multinational teams, and strive for exceptional service while maintaining productivity and quality. A strong emphasis on multilingual communication and financial product knowledge is required, with hybrid working options.