Junior Catalan-Speaking Customer Operations Specialist

Goldman Recruitment; Kraków; Hybrid; PLN 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Travel benefits

Structured career path

Comprehensive onboarding and training

Modern city-center office

Permanent employment opportunities

Flexible benefits platform

Annual salary reviews

Performance rewards

Investment fund with employer contrib

Job summary

Goldman Recruitment is seeking a Junior Customer Operations Specialist with Catalan to join their Kraków team. You will support customers across inquiries, orders and post-purchase assistance in an international environment, using English, Catalan and Spanish to ensure high-quality service.

The role offers hybrid work, onboarding and training, and a clear career path with modern city-center offices and long-term stability.

Qualifications

• Multilingual communication in English, Catalan and Spanish (B2)
• Strong interpersonal and communication skills
• Motivation to grow within an international environment

Responsibilities

• Supporting customers throughout the entire service journey
• Understanding customer needs and recommending suitable products and options
• Assisting customers with orders, bookings, changes and other service-related requests
• Guiding customers through the company’s digital platform and self-service solutions
• Handling inquiries, feedback and requests via phone, email and digital channels across international markets

Skills

English (B2)

Catalan (B2)

Spanish (B2)

Job description

Goldman Recruitment is seeking a Junior Customer Operations Specialist with Catalan to join their Kraków team. You will support customers across inquiries, orders and post-purchase assistance in an international environment, using English, Catalan and Spanish to ensure high-quality service.

The role offers hybrid work, onboarding and training, and a clear career path with modern city-center offices and long-term stability.