Hybrid Senior Customer Service Leader – MedTech

Medtronic

Warszawa

Hybrid

PLN 174,000 - 262,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Short-term incentive (MIP)

Job summary

Medtronic in Warsaw, Poland, is seeking a passionate Customer Service Supervisor to lead a team of Representatives and Specialists, delivering high-level support in a regulated MedTech environment. Hybrid work arrangement with potential Paris option; role focuses on coaching, performance management, process improvements, and customer-centric culture to support health professionals.

Ideal candidates have 4+ years in customer service operations, English and French proficiency, and experience

Qualifications

Experience in customer service operations and leader handling escalations.
Fluent English and French with ability to work across languages.
Experience coordinating with multiple stakeholders and teams.

Responsibilities

Lead, coach and develop a team of Customer Service Representatives and Specialists.
Oversee daily operations, resource allocation, and performance KPIs.
Resolve complex customer issues in collaboration with internal/external partners.
Align service requirements with cross-functional processes and regulatory expectations.
Promote accountability, customer focus and continuous improvement.