Customer Care Specialist - Operational Excellence & Support

Medtronic

Warszawa

Hybrid

PLN 247,000 - 370,000

Full time

7 days ago

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Benefits offered by this job

Flexible benefits package

Job summary

Medtronic is hiring for a Customer Care Specialist to join the hybrid team based in Meerbusch, Germany. You will manage complex customer inquiries, drive process improvements, and support daily operations and customer interactions to ensure top-quality service.

The role requires German and English fluency, 4+ years in customer service (or 2+ with relevant degree, 1+ with bachelor), and experience with ERP/CRM systems like SAP or Salesforce. Travel is limited, with a hybrid work model.

Qualifications

Completed schooling with work experience in customer service or related ops.
Fluent German and English in speaking and writing.
Experience handling complex customer situations and cross-functional processes.
Experience analyzing operational data and deriving improvements.

Responsibilities

Serve as SME for complex customer inquiries and escalations.
Process orders, quotes, and follow-ups with high quality and process security.
Collaborate with internal stakeholders to resolve customer and operational issues.
Identify improvements, streamline workflows, and implement sustainable solutions.
Support projects, system rollouts, and UAT activities.
Ensure adherence to company policies, processes and quality standards.
Analyze operational data to identify optimization opportunities.
Support knowledge transfer and onboarding within the Customer Care team.