Customer Service Leader, MedTech (Hybrid)

Medtronic; Warszawa; Hybrid; PLN 174,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Medtronic Warsaw is expanding its internal Service Customer organization for Technical Service and seeks a passionate Customer Service Supervisor who can lead with impact in a rapidly evolving environment.

The role requires strong customer service leadership, regulatory awareness, and a track record of driving operational excellence. The position offers hybrid work arrangements between office and remote work, with Poland and Paris as potential locations.

Qualifications

• Bachelor's degree or higher in a relevant field; 4+ years in customer service/operations or 2+ years with Master-level degree.
• Experience handling customer escalations and complex issues with multiple priorities.
• Strong analytical skills to interpret performance data and drive improvements.
• Professional fluency in English and French plus at least one other European language.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives and Specialists to deliver high-level support.
• Oversee daily operations, resource allocation, service levels, and KPIs to ensure efficient performance.
• Manage complex customer feedback and ensure rapid resolution with internal and external stakeholders.
• Collaborate with Service, Repair, and cross-functional teams to align operational requirements and processes.
• Promote accountability and customer-centricity through performance management and coaching.
• Champion process improvements, system changes, and organizational initiatives.

Skills

Leadership

Customer service

English & French fluent

Project management

Education

Bachelor's degree

Master's degree or equivalent

Tools

SAP

Salesforce

Job description

Medtronic Warsaw is expanding its internal Service Customer organization for Technical Service and seeks a passionate Customer Service Supervisor who can lead with impact in a rapidly evolving environment.

The role requires strong customer service leadership, regulatory awareness, and a track record of driving operational excellence. The position offers hybrid work arrangements between office and remote work, with Poland and Paris as potential locations.