Hybrid Nordic Order Management & Automation Specialist

Philips; Łódź; Híbrido; PLN 71.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model of working

Private medical care

Benefit System cards

Discount for Philips’ products

Training & development opportunities

Employee Assistance Program

Descripción de la vacante

Philips in Łódź is seeking a Customer Order Specialist to own end-to-end order management for the Nordics in a hybrid role, supporting automation and digital solutions for hospitals.

You will monitor orders, handle credit notes and billing disputes, process warranty claims, and collaborate with Sales, Logistics, Planning, Finance and Automation teams to ensure smooth order execution and a high-quality customer experience.

Formación

• University degree required.
• 1-2 years in Supply Chain, logistics, sales support or related field.
• Fluent English.
• Experience with SAP or another ERP system.
• Excellent MS Excel skills (pivot tables).
• Analytical, data-driven mindset.
• Strong communication and stakeholder management.
• Ability to prioritize and work under pressure.

Responsabilidades

• End-to-end order management for Nordics with accurate, timely execution.
• Monitor orders and requests; provide status updates.
• Manage credit notes, billing disputes, and order corrections.
• Process warranty claims and product returns.
• Support customers and act as trusted operational partner.
• Assist Key Account Managers with order-related tasks.
• Monitor automated order processes.
• Analyze order data and KPIs to identify trends.
• Drive continuous improvement to reduce exceptions.
• Collaborate with Sales, Logistics, Planning, Production, Finance, and Automation teams.

Conocimientos

Fluent English

Analytical thinking

Problem solving

Communication

Stakeholder management

Attention to detail

Prioritization

Educación

University degree

Herramientas

SAP

MS Excel

Descripción del empleo

Philips in Łódź is seeking a Customer Order Specialist to own end-to-end order management for the Nordics in a hybrid role, supporting automation and digital solutions for hospitals.

You will monitor orders, handle credit notes and billing disputes, process warranty claims, and collaborate with Sales, Logistics, Planning, Finance and Automation teams to ensure smooth order execution and a high-quality customer experience.