Healthcare Order Manager — Automation & Analytics (Hybrid)

Philips; Poland; Hybrid; PLN 71,000 - 95,000; Full time

Benefits offered by this job

Hybrid model

Private medical care

Discount for Philips products

Training opportunities

Employee Assistance Program

Job summary

Philips in Poland is hiring a Order Management Specialist in a hybrid role combining end-to-end order management with automation and digital solutions. You will support hospitals in the Nordics by ensuring accurate order execution and proactive updates.

You will work with Sales, Logistics, Planning, Production, Finance and Automation teams, analyze KPIs, drive continuous improvements, and support Key Account Managers.

Qualifications

• University degree and 1–2 years in Supply Chain, logistics, sales support or related field.
• Fluent English.
• Experience with SAP or another ERP system.
• Excellent MS Excel skills (pivot tables) and proficient in MS Office.
• Openness to AI-enabled tools, automation, and new technologies.
• Proactive problem-solver with strong analytical and data-driven thinking.
• Strong communication and stakeholder management skills.
• Ability to prioritize, work under pressure, and maintain accuracy.

Responsibilities

• End-to-end Order Management for the Nordics region with accurate and timely order execution.
• Proactive monitoring and follow-up of orders and customer requests with clear status updates.
• Manage credit notes, billing disputes, and related financial corrections.
• Process and coordinate warranty claims and product returns.
• Provide direct customer support and act as trusted operational partner for customers.
• Support Key Account Managers with daily order-related activities.
• Monitor automated order processes and KPIs to identify trends and improvements.
• Drive continuous improvement initiatives to optimize processes and customer experience.
• Collaborate cross-functionally with Sales, Logistics, Planning, Production, Finance, and Automation.

Skills

Fluent English

Analytical thinking

Communication

Stakeholder management

Prioritize under pressure

Education

University degree

Tools

SAP

Excel (Pivot tables)

Microsoft Office

ERP system

Job description

Philips in Poland is hiring a Order Management Specialist in a hybrid role combining end-to-end order management with automation and digital solutions. You will support hospitals in the Nordics by ensuring accurate order execution and proactive updates.

You will work with Sales, Logistics, Planning, Production, Finance and Automation teams, analyze KPIs, drive continuous improvements, and support Key Account Managers.