Hybrid Merchant Gateway Onboarding Specialist

Planet Payment; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Planet is seeking an Onboarding Specialist to manage end-to-end merchant onboarding for its gateway and payment platforms. The role involves coordinating technical setup, validating applications, and ensuring regulatory compliance while delivering high-quality onboarding and meeting SLAs.

You will collaborate with Sales, Compliance, and Technical Support, liaising with external partners to ensure a seamless client experience.

Qualifications

• Experience in onboarding, payments, fintech, or a related operational role.
• Strong understanding of payment gateways and merchant onboarding processes (preferred).
• Familiarity with AML/KYC requirements and compliance standards is nice to have.
• Highly detail-oriented with strong organizational and problem-solving skills.
• Ability to manage multiple tasks and stakeholders in a fast-paced environment.
• Excellent communication skills, with a customer-focused mindset.
• Proactive, adaptable, and able to work both independently and as part of a team.
• German language is mandatory.

Responsibilities

• Manage the full onboarding lifecycle for merchants, from application review to go-live.
• Perform technical scrubbing and validation of merchant applications to ensure completeness and accuracy.
• Configure and set up payment gateway solutions in line with client requirements.
• Coordinate with internal teams (e.g. Sales, Compliance, Technical Support) and external partners (acquirers, integrators, vendors).
• Ensure all onboarding activities align with regulatory standards and internal policies.
• Monitor onboarding progress against SLAs and proactively resolve any issues or delays.
• Act as the main point of contact for onboarding-related queries, ensuring a smooth and professional client experience.
• Identify opportunities to improve onboarding processes, efficiency, and quality.

Skills

Onboarding

Payments

Fintech

AML/KYC

Stakeholder management

German language

Attention to detail

Communication

Job description

Planet is seeking an Onboarding Specialist to manage end-to-end merchant onboarding for its gateway and payment platforms. The role involves coordinating technical setup, validating applications, and ensuring regulatory compliance while delivering high-quality onboarding and meeting SLAs.

You will collaborate with Sales, Compliance, and Technical Support, liaising with external partners to ensure a seamless client experience.