Gateway Enablement Specialist - Fluent in German

Planet Paymet; Warszawa; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

Planet Planet is seeking an Onboarding Specialist to manage the end-to-end merchant onboarding process across our gateway and payment platforms. You will coordinate technical setup, validate applications, and ensure accurate, compliant onboarding.

You will collaborate with Sales, Compliance, and Technical Support, monitor progress against SLAs, and serve as the primary contact for onboarding inquiries, delivering a professional client experience.

Qualifications

• Experience in onboarding, payments, fintech, or related operations.
• Understanding of payment gateways and merchant onboarding processes.
• Familiarity with AML/KYC requirements and compliance.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to manage multiple tasks and stakeholders in a fast-paced environment.
• Excellent communication with a customer-focused mindset.
• Proactive, adaptable, able to work independently or in a team.
• German language is mandatory.

Responsibilities

• Manage the full onboarding lifecycle for merchants from application review to go-live.
• Validate merchant applications for completeness and accuracy.
• Configure and set up payment gateway solutions per client requirements.
• Coordinate with Sales, Compliance, Technical Support and external partners.
• Ensure onboarding activities meet regulatory standards and internal policies.
• Monitor progress against SLAs and resolve issues or delays.
• Act as main contact for onboarding-related queries and ensure a professional client experience.
• Identify opportunities to improve onboarding processes, efficiency, and quality.

Skills

Onboarding experience

Payments knowledge

Communication skills

Detail-oriented

Multitasking

German language

Customer focus

Team collaboration

Job description

About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

The Onboarding Specialist is responsible for managing the end-to-end merchant onboarding process, ensuring that new clients are seamlessly integrated onto Planet’s gateway and payment platforms. This role involves coordinating technical setup, validating applications, collaborating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The position plays a key role in delivering high-quality onboarding, meeting SLAs, and enhancing the overall customer experience.

What you will do:

• Manage the full onboarding lifecycle for merchants, from application review to go-live
• Perform technical scrubbing and validation of merchant applications to ensure completeness and accuracy
• Configure and set up payment gateway solutions in line with client requirements
• Coordinate with internal teams (e.g. Sales, Compliance, Technical Support) and external partners (acquirers, integrators, vendors)
• Ensure all onboarding activities align with regulatory standards and internal policies
• Monitor onboarding progress against SLAs and proactively resolve any issues or delays
• Act as the main point of contact for onboarding-related queries, ensuring a smooth and professional client experience
• Identify opportunities to improve onboarding processes, efficiency, and quality

Who you are:

• Experience in onboarding, payments, fintech, or a related operational role
• Strong understanding of payment gateways and merchant onboarding processes (preferred)
• Familiarity with AML/KYC requirements and compliance standards is nice to have
• Highly detail-oriented with strong organizational and problem-solving skills
• Ability to manage multiple tasks and stakeholders in a fast-paced environment
• Excellent communication skills, with a customer-focused mindset
• Proactive, adaptable, and able to work both independently and as part of a team
• German languase is mandatory

Why Planet Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.