Merchant and Partner Onboarding Coordinator - Fixed Term Contract

Planet; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. The role sits in Global Operations and focuses on onboarding and client success across diverse teams worldwide.

You will engage in AML/KYC support, form preparation, and collaboration with internal departments to ensure seamless client experiences. The ideal candidate will have strong English communication, with French (and Italian) as valuable assets, plus experience in account

Qualifications

• Strong English language skills and effective communication.
• Experience in account management or client success is advantageous.
• Ability to collaborate across departments to fulfill client needs.

Responsibilities

• Prepare onboarding forms for Sales and/or Customers.
• Assist customers through AML and KYC processes.
• Collaborate with internal teams to fulfill client needs.
• Escalate onboarding issues and drive resolution.
• Conduct welcome and training calls with customers.
• Manage large customer implementations.

Skills

English fluency

French knowledge

Italian a plus

Communication skills

Account management

Problem solving

Job description

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career. We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

What You Will Do

• Preparing onboarding forms for Sales and/or Customers
• Contacting customers to support them with getting through AML and KYC process
• Collaborating with internal departments to facilitate client need fulfillment
• Escalate any issues raised within the onboarding process and drive them towards resolution
• Complete welcome calls and training calls to customers
• Manage large customer implementations

Who You Are

• Excellent English knowledge, proficient in French, Italian is a plus.
• Exceptional verbal and written communication skills
• Previous experience within account management and/or client success experience will be an advantage
• Adaptability and strong problem-solving skills
• Ability to build rapport and collaborate with others within the company and externally
• Growth mindset with a constant desire to receive feedback, learn and grow

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.