Hybrid Payments Exceptions Specialist

Planet Payment; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Planet is seeking a Payment Exceptions Officer to investigate, manage, and resolve payment-related exceptions, ensuring accurate processing while minimizing risk. You will collaborate with internal teams, banking partners, merchants, and customers.

The role emphasizes compliance with policies, card rules, and regulatory requirements. You will produce reports on exception trends and support continuous process improvements in a fast-growing global company.

Qualifications

• Fluent in English and strong communication skills.
• Experience in payments or financial services is essential.
• Proven time management and ability to meet deadlines.
• Excellent organizational and teamwork abilities.

Responsibilities

• Investigate and resolve payment exceptions, including rejected, failed, duplicated, delayed, or unmatched transactions.
• Monitor payment processing systems and identify transaction anomalies or discrepancies.
• Analyze payment data and transaction records to determine the cause of exceptions.
• Coordinate with internal departments, financial institutions, card schemes, and external partners to resolve payment-related issues.
• Ensure compliance with company policies, regulatory requirements, and card scheme rules.
• Maintain accurate records of investigations, resolutions, and actions taken.
• Support process improvement initiatives to reduce payment exceptions and enhance operational efficiency.
• Prepare reports and provide insights on exception trends, root causes, and performance metrics.
• Contribute to the development and maintenance of operational procedures and knowledge documentation.

Skills

English fluency

Excel literacy

Teamwork

Numerical skills

Tools

Excel

Job description

Planet is seeking a Payment Exceptions Officer to investigate, manage, and resolve payment-related exceptions, ensuring accurate processing while minimizing risk. You will collaborate with internal teams, banking partners, merchants, and customers.

The role emphasizes compliance with policies, card rules, and regulatory requirements. You will produce reports on exception trends and support continuous process improvements in a fast-growing global company.