Global Merchant Onboarding & Partner Success Coordinator

Planet; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. The role sits in Global Operations and focuses on onboarding and client success across diverse teams worldwide.

You will engage in AML/KYC support, form preparation, and collaboration with internal departments to ensure seamless client experiences. The ideal candidate will have strong English communication, with French (and Italian) as valuable assets, plus experience in account

Qualifications

• Strong English language skills and effective communication.
• Experience in account management or client success is advantageous.
• Ability to collaborate across departments to fulfill client needs.

Responsibilities

• Prepare onboarding forms for Sales and/or Customers.
• Assist customers through AML and KYC processes.
• Collaborate with internal teams to fulfill client needs.
• Escalate onboarding issues and drive resolution.
• Conduct welcome and training calls with customers.
• Manage large customer implementations.

Skills

English fluency

French knowledge

Italian a plus

Communication skills

Account management

Problem solving

Job description

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. The role sits in Global Operations and focuses on onboarding and client success across diverse teams worldwide.

You will engage in AML/KYC support, form preparation, and collaboration with internal departments to ensure seamless client experiences. The ideal candidate will have strong English communication, with French (and Italian) as valuable assets, plus experience in account