Customer Support Professional

Unisys; Wrocław; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports card

PPK

Paid holidays

Hybrid working

Job summary

Unisys is seeking a Customer Support Agent in Poland to assist clients with IT solutions and services worldwide. You will troubleshoot issues, guide users through steps to restore functionality, and coordinate with cross-functional teams.

Fluent English and Polish are required; experience in tech support is a plus. We offer a comprehensive benefits package and hybrid working arrangement, with onboarding and ongoing training.

Qualifications

• Fluent English and Polish as primary languages are required.
• Experience in telephone technical support or customer service is an advantage.
• Proficient with MS Office and Windows environment.
• Strong attention to detail and analytical mindset.
• Able to handle multiple activities simultaneously and collaborate with others.

Responsibilities

• Troubleshooting, diagnosing, and correcting IT-related issues using technical and customer service skills.
• Guide clients through steps to restore functionality.
• Escalate to Level 2 support when needed.
• Coordinate service requests with cross-functional teams.
• Collaborate with colleagues to solve problems and develop solutions.
• Utilize knowledge base to resolve issues and identify gaps.

Skills

Fluent English

Polish language

Technical support experience

MS Office

Windows knowledge

Attention to detail

Team player

Multitasking

Tools

MS Office

Windows

Job description

What success looks like in this role:

Our Customer Support team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day‑to‑day tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support
• Coordinating Service Requests by following up with the cross‑functional teams
• Team up with your colleagues to collaborate on problem‑solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and following up on Service Requests

You will be successful in this role if you have:

• Fluent English language skills as well as native/close to native language skills in Polish (support language)
• Experience in telephone technical support or any customer service‑related field is an advantage
• Considerable familiarity with the MS Office Suite and the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

Why Unisys?

• The individual counts at Unisys - be a trusted team member and have supportive supervisors
• Inclusion & Ethics - Work in an ethical company culture where you can be yourself
• Be part of our internal career development programs (variety of technologies, continuous personal career growth)
• Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities
• Industry leading 6 week onboarding & training program
• Life insurance – 200% of salary covered
• Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)
• Sports Card – can be used for gym memberships among other health and wellness offerings
• PPK - 1,5% sponsorship, starting after 3 month probation period
• Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)
• Surplus payments for non-standard shifts (weekend, night, holidays)
• Hybrid working - 3 days onsite/2 days flexible
• Competitive salary on monthly gross 6.000-9.000 PLN and company bonus within an unlimited work contract #LI-LO1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity