Junior Support Engineer with English and Polish - Warszawa

Infosys; Poland; On-site; PLN 48,000 - 64,000; Full time

Benefits offered by this job

Performance bonus

Private medical care

Group insurance

Multisport card reimbursement

Well-being platform access

English/Polish daily use

No trial period

Office equipment provided

Job summary

Infosys Poland Sp. z o.o. in Warsaw seeks a Junior Support Engineer fluent in English and Polish to join an office-based team.

You will handle end-user computing tasks, assist in OS and application maintenance, and resolve incidents within SLAs while coordinating with various specialists. Responsibilities include diagnostic troubleshooting, documentation updates, user training, and cross-team collaboration.

Qualifications

• Polish & English language proficiency essential for client communication.
• Experience in a customer-focused end-user support role is valuable.
• Knowledge of Microsoft product offerings and competitiveness is a plus.

Responsibilities

• Provide maintenance and support for applications and OS to users.
• Gather diagnostic information, analyze problems, and resolve EUC issues.
• Investigate incidents and problems, ensuring SLA adherence.
• Monitor performance and address related issues.
• Provide training and guidance to users as needed.
• Update or create documentation and propose enhancements.
• Collaborate with colleagues, vendors, and third-party support.

Skills

Customer-focused support

Incident resolution

MS product knowledge

Polish proficiency

English proficiency

Job description

Junior Support Engineer with English and Polish

Infosys Poland Sp. z o.o. - Warszawa - 100% from the office

We are looking for a candidate with:

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Polish & English language proficiency (essential for client's communication purposes)
• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products

Your key activities:

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use English and Polish languages on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• 100% Office Work in Warsaw

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback