Hybrid IT App Support Specialist - Finance & MDM

Optiveum; Wrocław; Hybrid; PLN 85,000 - 121,000; Full time

Benefits offered by this job

Hybrid work model (75% remote)

B2B contract

Job summary

Optiveum is seeking an IT Application Support Specialist to join a client in the automotive industry. You will support Finance and Master Data Management applications, facilitate agile processes, and contribute to both operational and development activities.

The role is a hybrid B2B full-time position based in Wroclaw with 75% remote work and English fluency required. You will investigate incidents, coordinate resolutions, support backlog management, and collaborate with business and technical

Qualifications

• Experience in application support or service management
• Strong stakeholder management and communication skills
• Ability to work with both business and technical teams
• An analytical mindset and strong problem-solving skills
• Experience gathering and documenting business requirements
• Knowledge of Agile methodologies
• Ability to manage multiple priorities in a dynamic environment
• Fluent English

Responsibilities

• Provide application support for Finance and Master Data Management solutions
• Investigate, analyse and coordinate resolution of incidents, service requests and production issues
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions
• Support product backlog management by helping prioritise items and clarifying requirements with stakeholders
• Work with development teams to identify root causes and implement sustainable solutions
• Monitor application performance, data quality and operational stability
• Support testing, releases, deployments and change management
• Gather, document and clarify business requirements for enhancements and improvements
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery
• Drive continuous improvement focused on business value and operational efficiency

Skills

Stakeholder management

Communication skills

Business-technical collaboration

Analytical mindset

Requirements gathering

Agile methodologies

Multiple priorities

Fluent English

Job description

Optiveum is seeking an IT Application Support Specialist to join a client in the automotive industry. You will support Finance and Master Data Management applications, facilitate agile processes, and contribute to both operational and development activities.

The role is a hybrid B2B full-time position based in Wroclaw with 75% remote work and English fluency required. You will investigate incidents, coordinate resolutions, support backlog management, and collaborate with business and technical