IT Application Support Specialist

Optiveum; Wrocław; Hybrid; PLN 85,000 - 121,000; Full time

Benefits offered by this job

Hybrid work model (75% remote)

B2B contract

Job summary

Optiveum is seeking an IT Application Support Specialist to join a client in the automotive industry. You will support Finance and Master Data Management applications, facilitate agile processes, and contribute to both operational and development activities.

The role is a hybrid B2B full-time position based in Wroclaw with 75% remote work and English fluency required. You will investigate incidents, coordinate resolutions, support backlog management, and collaborate with business and technical

Qualifications

• Experience in application support or service management
• Strong stakeholder management and communication skills
• Ability to work with both business and technical teams
• An analytical mindset and strong problem-solving skills
• Experience gathering and documenting business requirements
• Knowledge of Agile methodologies
• Ability to manage multiple priorities in a dynamic environment
• Fluent English

Responsibilities

• Provide application support for Finance and Master Data Management solutions
• Investigate, analyse and coordinate resolution of incidents, service requests and production issues
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions
• Support product backlog management by helping prioritise items and clarifying requirements with stakeholders
• Work with development teams to identify root causes and implement sustainable solutions
• Monitor application performance, data quality and operational stability
• Support testing, releases, deployments and change management
• Gather, document and clarify business requirements for enhancements and improvements
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery
• Drive continuous improvement focused on business value and operational efficiency

Skills

Stakeholder management

Communication skills

Business-technical collaboration

Analytical mindset

Requirements gathering

Agile methodologies

Multiple priorities

Fluent English

Job description

IT Application Support Specialist

About the Offer

We are currently looking for an IT Application Support Specialist to join the team of our client from the automotive industry. For this role, Optiveum is the recruitment and contracting party, which means you will sign the cooperation agreement directly with us.

This is a great opportunity for someone who enjoys bridging business and IT. You will support Finance and Master Data Management applications, facilitate agile ways of working, and contribute to both operational and development activities.

Key Details:

• Rate: up to 75 PLN/h net + VAT

• Work Model: B2B contract, full-time (40 h/week), hybrid – 75% remote

• Location: Wrocław

• Language: Fluent English

Responsibilities:

• Provide application support for Finance and Master Data Management solutions

• Investigate, analyse and coordinate the resolution of incidents, service requests and production issues

• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions

• Support product backlog management by helping prioritise items and clarifying requirements with stakeholders

• Work with development teams to identify root causes and implement sustainable solutions

• Monitor application performance, data quality and operational stability

• Support testing, releases, deployments and change management

• Gather, document and clarify business requirements for enhancements and improvements

• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery

• Drive continuous improvement focused on business value and operational efficiency

Requirements:

• Experience in application support, service management or a similar role

• Strong stakeholder management and communication skills

• Ability to work effectively with both business and technical teams

• An analytical mindset and strong problem-solving skills

• Experience gathering and documenting business requirements

• Knowledge of Agile methodologies and ways of working

• Ability to manage multiple priorities in a dynamic environment

• Fluent English

Nice to have:

• Experience with Master Data Management processes

• Experience supporting finance-related applications and business processes

• Knowledge of data management, reporting or analytics solutions

• Experience with enterprise applications and configuration-based platforms

• Experience facilitating agile ceremonies and supporting agile teams

• Scrum Master certification