Hybrid App Support & BA: Agile, Stakeholder Impact

Avenga; Wrocław; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Avenga is seeking a skilled Application Support and Agile practitioner in Wrocław, Poland, bridging business and IT to facilitate agile ways of working and support both operational and development activities. You will handle support for Finance and Master Data Management solutions, coordinate incident resolution, monitor data quality, and collaborate with development teams to address root causes.

You will also facilitate Scrum ceremonies and align business and technical stakeholders to deliver

Qualifications

• Experience in application support, service management, or a similar role.
• Experience gathering and documenting business requirements.
• Knowledge of Agile methodologies and ways of working.

Responsibilities

• Provide application support for Finance and Master Data Management solutions.
• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.
• Monitor application performance, data quality, and operational stability.
• Collaborate with development teams to identify root causes and implement sustainable solutions.
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.
• Gather, document, and clarify business requirements for enhancements and improvements.
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.
• Support testing, releases, deployments, and change management activities.
• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.

Skills

Stakeholder management

Communication

Analytical thinking

Multitasking

Job description

Avenga is seeking a skilled Application Support and Agile practitioner in Wrocław, Poland, bridging business and IT to facilitate agile ways of working and support both operational and development activities. You will handle support for Finance and Master Data Management solutions, coordinate incident resolution, monitor data quality, and collaborate with development teams to address root causes.

You will also facilitate Scrum ceremonies and align business and technical stakeholders to deliver