Technical Support Engineer – AI-Driven Finance (Hybrid)

Medius Benelux; Kraków; Ibrido; PLN 145.000 - 167.000; Tempo pieno

Vantaggi offerti da questo lavoro

MyBenefit Program

Private Healthcare

Life Insurance

Birthday Off

Training Budget

Summer Parties

Winter Parties

Team Events

Descrizione del lavoro

Medius, Cracow-based, is seeking a Technical Support Engineer to troubleshoot Medius Suite applications in AP Automation, Capture, and Procurement. You will collaborate with R&D, L1 Support, and Consulting to resolve complex issues and contribute to process improvements.

You will engage with a global team, communicate in Polish and English, and maintain thorough case documentation while staying current with product developments and REST API integrations.

Competenze

• Willingness to learn new tools and technologies.
• Proficiency in Polish and English (spoken and written).
• Solid general technology understanding and comfort in technical environments.
• Experience with SQL, XML, and JSON.
• Strong analytical mindset to identify root causes.

Mansioni

• Troubleshoot application and underlying technical issues within Medius Suite products.
• Support customers, partners, and consultants in resolving issues with clear, timely explanations.
• Stay up to date with new features to resolve issues efficiently and contribute to improvements.
• Maintain clear documentation of support cases and technical details for knowledge sharing.

Conoscenze

Polish/English bilingual

SQL

XML

JSON

Troubleshooting

Customer support

Analytical thinking

Strumenti

REST API

SAP

D365FO

D365BC

Descrizione del lavoro

Medius, Cracow-based, is seeking a Technical Support Engineer to troubleshoot Medius Suite applications in AP Automation, Capture, and Procurement. You will collaborate with R&D, L1 Support, and Consulting to resolve complex issues and contribute to process improvements.

You will engage with a global team, communicate in Polish and English, and maintain thorough case documentation while staying current with product developments and REST API integrations.