Automotive IT Support Analyst – Hybrid/Remote

Reply Group; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Motivizer Benefits Platform

Meal tickets

Multisport gym card

Cinema tickets

Shop vouchers

Discounts

Job summary

Reply is hiring to support Automotive & Quality applications across customer plant environments. You will handle 2nd line tickets, perform workarounds, resolutions, analysis, and escalation for complex issues, while also delivering 1st line support for logistics processes using JIRA and Team Foundation Server.

You will manage end-to-end client communications. Ideal candidates have a degree in CS or related fields, ticket-management experience, PL/SQL knowledge, and strong English and Polish

Qualifications

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a plus.
• Good knowledge of English and Polish language.
• Willingness to learn Italian language.
• Availability to work in shifts and on-call.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in customer plants, including workaround, resolution, analysis and escalation for complex tickets.
• Provide 1st line support, assisting advanced logistics processes via ticketing tools like JIRA and Team Foundation Server.
• Manage end-to-end communication with the client.

Skills

Ticket management

PL/SQL

English language

Polish language

Education

Bachelor/Master’s degree in computer science

Tools

JIRA

Team Foundation Server

Job description

Reply is hiring to support Automotive & Quality applications across customer plant environments. You will handle 2nd line tickets, perform workarounds, resolutions, analysis, and escalation for complex issues, while also delivering 1st line support for logistics processes using JIRA and Team Foundation Server.

You will manage end-to-end client communications. Ideal candidates have a degree in CS or related fields, ticket-management experience, PL/SQL knowledge, and strong English and Polish