Application Support & Business Analyst

Avenga; Wrocław; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Avenga is seeking a skilled Application Support and Agile practitioner in Wrocław, Poland, bridging business and IT to facilitate agile ways of working and support both operational and development activities. You will handle support for Finance and Master Data Management solutions, coordinate incident resolution, monitor data quality, and collaborate with development teams to address root causes.

You will also facilitate Scrum ceremonies and align business and technical stakeholders to deliver

Qualifications

• Experience in application support, service management, or a similar role.
• Experience gathering and documenting business requirements.
• Knowledge of Agile methodologies and ways of working.

Responsibilities

• Provide application support for Finance and Master Data Management solutions.
• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.
• Monitor application performance, data quality, and operational stability.
• Collaborate with development teams to identify root causes and implement sustainable solutions.
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.
• Gather, document, and clarify business requirements for enhancements and improvements.
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.
• Support testing, releases, deployments, and change management activities.
• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.

Skills

Stakeholder management

Communication

Analytical thinking

Multitasking

Job description

This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities.

2. Responsibilities

Application Support and Service Management

• Provide application support for Finance and Master Data Management solutions.


• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.


• Monitor application performance, data quality, and operational stability.


• Collaborate with development teams to identify root causes and implement sustainable solutions.

Agile and Scrum

• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.


• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.

Business Analysis and Stakeholder Management

• Gather, document, and clarify business requirements for enhancements and improvements.


• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.

Testing, Releases and Continuous Improvement

• Support testing, releases, deployments, and change management activities.


• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.

3. Required Qualifications

Experience and Knowledge

• Experience in application support, service management, or a similar role.


• Experience gathering and documenting business requirements.


• Knowledge of Agile methodologies and ways of working.

Skills and Competencies

• Strong stakeholder management and communication skills.


• Ability to work effectively with both business and technical teams.


• Analytical mindset with strong problem-solving capabilities.


• Ability to manage multiple priorities in a dynamic environment.

4. Nice to Have

Domain Knowledge

• Experience within Master Data Management processes.


• Experience supporting Finance-related applications and business processes.


• Knowledge of data management, reporting, or analytics solutions.


• Experience working with enterprise applications and configuration-based platforms.

Agile and Scrum Experience

• Experience facilitating agile ceremonies and supporting agile teams.

Hybrid work: 2 days from the office (Wrocław)