Hybrid Claims Training Architect

Marsh; Warszawa; Hybrid; PLN 150,000 - 230,000; Full time

Job summary

Marsh in Warsaw is seeking a Programme Trainer to design, build and lead a comprehensive training and upskilling programme that develops EBSC colleagues to professional claim handler competency.

You will translate complex knowledge into structured learning outcomes, partner with Claims leadership, deliver on-site and virtual sessions, create onboarding pathways and establish metrics to evaluate training impact.

Qualifications

• At least five years of hands-on experience in insurance.
• Proven experience delivering internal or external training programs.
• Demonstrated expertise in claims processes, underwriting principles, policy interpretation and claims best practices.
• Advanced English-language communication skills.

Responsibilities

• Design and deliver an end-to-end training programme that builds claims capability from foundational to advanced claim handler level.
• Conduct learning needs assessments with Claims leaders and frontline teams to identify capability gaps and prioritize upskilling initiatives.
• Create and maintain role‑specific learning materials, including training modules, process guides, job aids, case studies and assessments.
• Deliver engaging on-site and virtual training sessions, workshops and coaching for EBSC colleagues.
• Develop structured onboarding and ramp-up pathways that accelerate new starters and support continuous capability development.
• Establish learning metrics and performance indicators to evaluate training impact and claim handler readiness.

Skills

Insurance knowledge

Training delivery

Claims process expertise

English communication

Job description

Marsh in Warsaw is seeking a Programme Trainer to design, build and lead a comprehensive training and upskilling programme that develops EBSC colleagues to professional claim handler competency.

You will translate complex knowledge into structured learning outcomes, partner with Claims leadership, deliver on-site and virtual sessions, create onboarding pathways and establish metrics to evaluate training impact.