Claims Programme Trainer, Insurance Operations

Marsh; Warszawa; Hybrid; PLN 150,000 - 230,000; Full time

Job summary

Marsh in Warsaw is seeking a Programme Trainer to design, build and lead a comprehensive training and upskilling programme that develops EBSC colleagues to professional claim handler competency.

You will translate complex knowledge into structured learning outcomes, partner with Claims leadership, deliver on-site and virtual sessions, create onboarding pathways and establish metrics to evaluate training impact.

Qualifications

• At least five years of hands-on experience in insurance.
• Proven experience delivering internal or external training programs.
• Demonstrated expertise in claims processes, underwriting principles, policy interpretation and claims best practices.
• Advanced English-language communication skills.

Responsibilities

• Design and deliver an end-to-end training programme that builds claims capability from foundational to advanced claim handler level.
• Conduct learning needs assessments with Claims leaders and frontline teams to identify capability gaps and prioritize upskilling initiatives.
• Create and maintain role‑specific learning materials, including training modules, process guides, job aids, case studies and assessments.
• Deliver engaging on-site and virtual training sessions, workshops and coaching for EBSC colleagues.
• Develop structured onboarding and ramp-up pathways that accelerate new starters and support continuous capability development.
• Establish learning metrics and performance indicators to evaluate training impact and claim handler readiness.

Skills

Insurance knowledge

Training delivery

Claims process expertise

English communication

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Programme Trainer, you will design, build and lead a comprehensive training and upskilling programme that develops EBSC colleagues to professional claim handler competency. You will bring deep claims expertise and the ability to translate complex knowledge into structured, measurable learning outcomes. You will partner with Claims leadership to align the programme with business priorities and deliver sustainable capability uplift across the team.

We will count on you to:

• Design and deliver an end-to-end training programme that builds claims capability from foundational to advanced claim handler level.
• Conduct learning needs assessments with Claims leaders and frontline teams to identify capability gaps and prioritize upskilling initiatives.
• Create and maintain role‑specific learning materials, including training modules, process guides, job aids, case studies and assessments.
• Deliver engaging on‑site and virtual training sessions, workshops and coaching for EBSC colleagues.
• Develop structured onboarding and ramp‑up pathways that accelerate new starters and support continuous capability development.
• Establish learning metrics and performance indicators to evaluate training impact and claim handler readiness.

What you need to have:

• At least five years of hands‑on experience in insurance.
• Proven experience delivering internal or external training programs, ideally within insurance or related professional services.
• Demonstrated expertise in claims processes, underwriting principles, policy interpretation and claims best practices.
• Advanced English‑language communication skills, both written and spoken, with the ability to simplify complex topics for diverse learning levels.

What makes you stand out:

• A background in claims management, claims handling or claims operations, with experience building high‑performing teams.
• Familiarity with blended and digital learning approaches, training needs analysis methodologies and adult learning principles.
• Experience designing learning pathways, managing multi‑phase training rollouts and working in international, matrix environments.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.