Hybrid Team Lead, Insurance Policy Servicing

Marsh; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Marsh in Warsaw, part of the European Business Support Center, seeks a Team Leader to manage a policy servicing team and drive renewal processes across Europe in a hybrid role requiring three days in the office.

You will liaise with clients, insurers and internal stakeholders, lead standardization and efficiency initiatives, and coach a high-performing team to deliver quality, timely outcomes in a dynamic environment.

Qualifications

• People management experience including recruitment, coaching, performance monitoring and team development.
• Very good command of English, both written and spoken.
• Ability to work effectively in a fast-paced environment, balancing BAU priorities with project delivery.
• Experience leading standardization, centralization and/or efficiency initiatives (process improvement, operating model changes, or similar).
• Additional language skills beyond English are a plus.

Responsibilities

• Lead and support a policy servicing team, ensuring accuracy, quality, and efficiency across deliverables.
• Manage and prioritize BAU work while driving mid- to long-term projects and change initiatives aligned with business goals.
• Coordinate communication with clients, insurers, and Marsh insurance brokers from various European countries to support policy servicing and renewals.
• Manage and monitor the policy renewal process (client renewal list, claims statistics, loss reports, premium proposals, and policy summaries).
• Identify, lead, and implement standardization/centralization and process efficiency improvements to enhance service quality and operational performance.
• Foster a collaborative and motivated team environment by providing coaching, feedback, and development opportunities.

Skills

People management

English proficiency

Thrive in fast-paced environment

Process improvement initiatives

Multi-country coordination

Job description

Marsh in Warsaw, part of the European Business Support Center, seeks a Team Leader to manage a policy servicing team and drive renewal processes across Europe in a hybrid role requiring three days in the office.

You will liaise with clients, insurers and internal stakeholders, lead standardization and efficiency initiatives, and coach a high-performing team to deliver quality, timely outcomes in a dynamic environment.