Hybrid Benefits Analyst — Process Improvement & RPA

Aon; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Aon sp. z o.o. is seeking a Benefit Analyst I in Kraków.

The role focuses on BAU projects delivery and support, balancing client requirements with process improvement work. The candidate will own requirements documents, lead testing, and help ensure smooth transitions from project to BAU while supporting audits and automation initiatives. The position offers a 50/50 hybrid work model from Kraków and full-time employment.

Qualifications

• Bachelor's or Master's degree required.
• English at C1 level preferred.
• Detailed analytical approach to tasks.
• Ability to work in a deadline-driven environment.
• Ability to manage multiple projects and prioritize effectively.
• Project management experience is not essential but helpful.
• Data analysis skills and MS Excel knowledge.
• Good communication skills.
• Presentation skills.

Responsibilities

• Own and maintain existing requirements documents and file specifications.
• Review processes and identify change opportunities delivering client value.
• Lead client projects and execute testing.
• Ensure smooth BAU transition for implementation projects.
• Participate in internal and external audits.
• Identify process gaps and create improvement plans.
• Support RCA process with process expertise and mitigations.
• Prepare test scenarios and participate in change order testing.
• Collaborate with Benefits Processors to reduce manual work.
• Lead process automation initiatives and serve as SME for RPA.

Skills

Analytical skills

Data analysis

MS Excel

Communication skills

Presentation skills

Prioritization

English C1

Deadline-driven

Project management experience

Education

Bachelor's / Master's

Job description

Aon sp. z o.o. is seeking a Benefit Analyst I in Kraków.

The role focuses on BAU projects delivery and support, balancing client requirements with process improvement work. The candidate will own requirements documents, lead testing, and help ensure smooth transitions from project to BAU while supporting audits and automation initiatives. The position offers a 50/50 hybrid work model from Kraków and full-time employment.