Benefits Analyst I — Process Improvement & Automation

Aon; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Aon sp. z o.o. in Kraków is seeking a Benefits Analyst I to support BAU projects and client delivery. The role emphasizes maintaining requirements, testing, and process improvements in a 50/50 hybrid work model from the Kraków office.

The successful candidate will have a Bachelor’s or Master’s degree, strong data analysis and MS Excel skills, and clear communication abilities. This is a full-time position with hybrid working arrangements.

Qualifications

• Bachelor's or Master's degree required.
• English at C1 level preferred.
• Analytical mindset with attention to detail.
• Ability to work under deadlines and manage multiple projects.
• Experience with data analysis and MS Excel.
• Strong communication and presentation skills.

Responsibilities

• Own and maintain client requirements documents and file specifications, updating them as policies evolve.
• Identify change opportunities to improve processes and deliver client value.
• Lead client projects and perform testing activities.
• Coordinate with Project Team to ensure smooth BAU transition for implementations.
• Participate in internal and external audits.
• Identify process gaps and create improvement plans for assigned clients.
• Support RCA processes with process expertise and mitigation actions.
• Prepare test scenarios and participate in change order testing.
• Collaborate with Benefits Processors to eliminate manual processing.
• Lead process automation initiatives and act as SME for RPA implementations.

Skills

Analytical mindset

Deadline driven

Multi-project management

Data analysis

MS Excel

Communication skills

Presentation skills

English (C1)

Education

Bachelor's / Master's

Job description

Aon sp. z o.o. in Kraków is seeking a Benefits Analyst I to support BAU projects and client delivery. The role emphasizes maintaining requirements, testing, and process improvements in a 50/50 hybrid work model from the Kraków office.

The successful candidate will have a Bachelor’s or Master’s degree, strong data analysis and MS Excel skills, and clear communication abilities. This is a full-time position with hybrid working arrangements.