HR Services Team Lead - Hybrid & Operational Excellence

Sonova Group; Poland; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid work

Training opportunities

Individual development plans

Job summary

Sonova Group is seeking an HR Services Team Leader in Poland to oversee HR Services operations across the employee lifecycle. You will guide the team, manage workload, and drive process improvements while maintaining high-quality administrative support.

This role offers a flexible hybrid working model and opportunities for professional growth. You will collaborate with HR stakeholders, manage data accuracy and payroll compliance, and act as the escalation point for HR matters, contributing to an

Qualifications

• Minimum 3 years of experience in HR services or shared services.
• Strong communication and problem-solving abilities.
• Experience with payroll compliance and data privacy.

Responsibilities

• Lead and support the HR Services team in daily operations and ensure performance and engagement.
• Manage workload, priorities, and serve as escalation point for HR issues.
• Mentor team members and identify training needs to develop skills.
• Oversee employee lifecycle administration from onboarding to exit.
• Ensure accurate HR data management and compliance with policies and payroll requirements.
• Handle HR queries from employees and managers in a timely manner.
• Identify and implement improvements to HR processes and systems.
• Collaborate with HR stakeholders to enhance operational efficiency and support initiatives.
• Work with HR teams, managers and external partners to ensure smooth service delivery.
• Maintain effective communication and promptly resolve operational issues.

Skills

Team leadership

HR operations

Stakeholder management

Data privacy

Education

Bachelor's degree in HR or related field

Tools

HRIS

Payroll systems

MS Excel

Job description

Sonova Group is seeking an HR Services Team Leader in Poland to oversee HR Services operations across the employee lifecycle. You will guide the team, manage workload, and drive process improvements while maintaining high-quality administrative support.

This role offers a flexible hybrid working model and opportunities for professional growth. You will collaborate with HR stakeholders, manage data accuracy and payroll compliance, and act as the escalation point for HR matters, contributing to an