HR Services Lead — Hybrid Ops & Lifecycle

Sonova Group; Warszawa; Hybrid; PLN 100,000 - 140,000; Full time

Benefits offered by this job

Flexible hybrid working model

Training opportunities

Individual development plans

Job summary

Sonova Group is seeking an HR Services Team Leader to oversee the HR Services team and ensure high-quality administrative support across the employee lifecycle. You will drive efficient HR operations, guide team members, and support transitions and process improvements.

You will act as the main escalation point for operational HR matters while fostering growth and development within the team, collaborating with HR stakeholders and external partners to assure smooth service delivery.

Qualifications

• Requires a degree in HR, Business, Psychology, or a related field.
• Minimum 5 years of HR administration experience in an international environment.
• Experience leading or supervising a team and strong organizational skills.
• Excellent written and spoken communication, with a customer-focused mindset.
• Proficient in MS Office (especially Excel) and HR systems such as SAP, SuccessFactors or ServiceNow.

Responsibilities

• Lead and support the HR Services team in daily operations, ensuring performance and timely task completion.
• Manage workload, prioritize tasks, and act as the escalation point for HR operational issues.
• Support team development through mentoring and identifying training needs.
• Oversee and support employee lifecycle administration from onboarding to exit.
• Ensure accurate HR data management and compliance with policies and payroll requirements.
• Handle HR queries from employees and managers.
• Identify and implement improvements to HR processes and systems.
• Collaborate with HR stakeholders to enhance operational efficiency and support HR initiatives.
• Work closely with HR teams, managers, and external partners to ensure smooth service delivery.
• Maintain effective communication and resolve operational issues promptly.

Skills

Team leadership

HR operations

Employee lifecycle

Organization & prioritization

Communication

Excel

HR systems proficiency

English proficiency

Discretion

Education

Degree in HR, Business, Psychology, or similar

Tools

SAP

SuccessFactors

ServiceNow

Job description

Sonova Group is seeking an HR Services Team Leader to oversee the HR Services team and ensure high-quality administrative support across the employee lifecycle. You will drive efficient HR operations, guide team members, and support transitions and process improvements.

You will act as the main escalation point for operational HR matters while fostering growth and development within the team, collaborating with HR stakeholders and external partners to assure smooth service delivery.