EMEA HR Service Center Advisor (Hybrid)

LexisNexis Risk Solutions; Poland; Hybrid; PLN 86,000 - 143,000; Full time

Job summary

RELX in Poland is seeking an HR Shared Service Advisor EMEA to deliver centralized HR support for employees and managers across time off, leave policies, and country-specific benefits. You will handle HR transactions across the employee lifecycle, collaborate with HR Technology, HRBPs, and COEs to resolve issues and continuously improve service delivery while ensuring data integrity and security.

Hybrid role with occasional travel to offices preferred in Wroclaw, Warsaw or surroundings; fluent

Qualifications

• Bachelor’s degree or equivalent in human resources, business administration, or related field.
• At least 3 years of experience in human resource service center, operations, or related role in a multi-national company.
• Knowledge of MS Office suite (Excel, Word, PowerPoint).
• Excellent communication, customer service, and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle confidential and sensitive information with discretion.
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Fluent in English.
• A 3rd language is a plus: Italian, Spanish and or German.

Responsibilities

• Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations.
• Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and elevate complex or sensitive issues as needed.
• Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security.
• Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information.
• Collaborate with internal stakeholders like HRBP, HR COEs and others as well as external vendors to implement and improve service center processes, systems, and standards.
• Identify and report issues, trends, and opportunities for service center improvement and enhancement.
• Participate in training and development activities to enhance knowledge and skills in human resource service delivery.
• Participate in engagement activities with other regional shared services team members.
• Collaborate with internal audit team and external auditors to complete audits on HR operations.

Skills

Excellent communication

Independent work

Team collaboration

Discretion with confidential data

Multitasking

Troubleshooting

Fluent in English

Third language a plus

Education

Bachelor’s degree in HR or related field

Tools

MS Office

Job description

RELX in Poland is seeking an HR Shared Service Advisor EMEA to deliver centralized HR support for employees and managers across time off, leave policies, and country-specific benefits. You will handle HR transactions across the employee lifecycle, collaborate with HR Technology, HRBPs, and COEs to resolve issues and continuously improve service delivery while ensuring data integrity and security.

Hybrid role with occasional travel to offices preferred in Wroclaw, Warsaw or surroundings; fluent