HR Service Consultant with German

JLL; Warszawa; Ibrido; PLN 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Private healthcare

Cafeteria system

Life insurance

Employee assistance program

Descrizione del lavoro

JLL is hiring for an HR Operations/1st Level Support role in Warsaw. The position involves resolving Tier 1 queries and supporting HR processes across Workday, with data management for employee lifecycle events including promotions, transfers, and contracts.

The role requires strong Polish, English and German language skills, a service-oriented attitude, and experience with MS Office; hybrid work with both on-site Warsaw Spire and remote options are offered.

Competenze

• Demonstrated understanding of HR processes & procedures.
• Very good written and spoken Polish, English and German.
• Experience with Workday HR or similar HR systems in above languages preferred.

Mansioni

• Resolve tier 1 queries and support resolution of semi-complex or complex HR queries and transactions.
• Maintain data in Workday related to employee life cycle, such as promotions, transfers, contracts, and other changes.
• Communicate and distribute processes, policies, and documentation to employees to resolve issues.
• Adhere to KPIs, SLAs, and customer service standards.
• Quality check on key HR transactions per quality framework.
• Assist with building and maintaining a knowledgebase for Case Management.

Conoscenze

HR processes

Polish language

English language

German language

Customer service

MS Office

Formazione

Bachelor’s/Master’s degree in Human Resources

Strumenti

Workday HR

Case Management

MS Office Suite

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

For German market only

Duties & responsibilities

• Resolve tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as promotion, transfer, contract extension or other job change transactions
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Quality check on the key/critical HR transactions processed by team as defined in the quality framework
• Assist with building and maintenance of a knowledgebase for Case Management

Performance objectives

• Demonstrated high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
• Team Player with very good customer service skills
• Highly motivated and organized
• Attention to detail and an ability to work towards tight deadlines
• Result oriented with the ability to manage competing priorities and multiple stakeholders

Key skills

• Demonstrated good understanding of HR management practices, processes & procedures
• Very good knowledge of written, verbal communication skills in Polish, English & German
• Previous experience in Workday HR environment preferred or similar HR Software Systems in above languages
• Knowledge of Case Management tool an added advantage
• Service oriented attitude
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Employee specification

• Bachelor’s/Master’s degree in Human Resources or equivalent experience
• 2-3 years of experience supporting HR Processes / Services

What we offer:

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program
• Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely
• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training
• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies
• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives
• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities

Location:

Remote –Warsaw, POL

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