HR Service Consultant with German

Jones Lang LaSalle, Inc.; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Cafeteria system

Life insurance

Employee assistance program

Hybrid Warsaw workspace

Job summary

Jones Lang LaSalle, Inc. is seeking an HR Support Specialist to handle tier 1 queries and manage HR processes in Workday. You will maintain employee data, communicate policies, and ensure adherence to KPIs and SLAs. The role requires strong customer service in Polish, English, and German.

Hybrid/remote work options are available in a Warsaw-based environment with modern facilities and growth opportunities in HR operations.

Qualifications

• Bachelor’s/Master’s degree in Human Resources or equivalent experience.
• 2-3 years of experience supporting HR processes/services.
• Experience with HR systems and case management is preferred.

Responsibilities

• Resolve tier 1 and assist with semi-complex/complex HR queries and transactions.
• Maintain employee life-cycle data in Workday (promotions, transfers, contracts, changes).
• Disseminate processes, policies, and documentation to employees.
• Adhere to KPIs, SLAs, and customer service standards.
• Quality check critical HR transactions per quality framework.
• Assist in building and maintaining a knowledgebase for Case Management.

Skills

HR processes

Customer service

MS Office

Multilingual (PL/EN/DE)

Education

Bachelor’s/Master’s degree in HR or equivalent

Tools

Workday HR

HR software

Job description

JLL empowers you to shape a brighter way.

For German market only

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

• Resolve tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as promotion, transfer, contract extension or other job change transactions
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Quality check on the key/critical HR transactions processed by team as defined in the quality framework
• Assist with building and maintenance of a knowledgebase for Case Management

Performance objectives

• Demonstrated high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
• Team Player with very good customer service skills
• Highly motivated and organized
• Attention to detail and an ability to work towards tight deadlines
• Result oriented with the ability to manage competing priorities and multiple stakeholders

Key skills

• Demonstrated good understanding of HR management practices, processes & procedures
• Very good knowledge of written, verbal communication skills in Polish, English & German
• Previous experience in Workday HR environment preferred or similar HR Software Systems in above languages
• Knowledge of Case Management tool an added advantage
• Service oriented attitude
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Employee specification

• Bachelor’s/Master’s degree in Human Resources or equivalent experience
• 2-3 years of experience supporting HR Processes / Services

What we offer:

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program
• Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely
• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training
• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies
• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives
• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities

Location:

Remote –Warsaw, POL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.