Lobby Ambassador

JLL; Kraków; On-site; PLN 54,000 - 71,000; Full time

Benefits offered by this job

Private healthcare

Cafeteria system

Life insurance

Job summary

JLL in Krakow, Poland, seeks a dedicated Receptionist to deliver exceptional customer service, greet guests, manage front desk operations, and support facilities teams. The role requires strong communication, organization, and IT skills to maintain a welcoming, professional environment.

The position offers a contract of employment, private healthcare, cafeteria system, and life insurance within a multinational company with long-term career prospects.

Qualifications

• Outstanding customer service mindset in corporate environments.
• Proactive problem-solver who anticipates needs and handles disruptions gracefully.
• Excellent interpersonal and communication skills with all levels of staff.
• Strong organizational abilities with attention to detail and time management.

Responsibilities

• Greet visitors and residents warmly and act as primary reception contact.
• Manage front desk operations during 8-hour shifts, Mon–Fri.
• Handle registration, passes, and guidance on health and safety procedures.
• Coordinate meeting room bookings, inductions, and taxi services.
• Maintain clean, professional reception area and related spaces.

Skills

Customer service

Communication

Problem solving

Organization

IT literacy

Teamwork

Tools

MS Office

Access control systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role.

What You'll Do

• Deliver exceptional customer service by warmly greeting all visitors and residents, anticipating their needs, and acting as the primary point of contact for all reception-related enquiries
• Manage reception operations for 8 hours daily, Monday to Friday, ensuring the desk remains staffed, immaculate, and fully operational at all times
• Handle guest registration efficiently, including issuing passes, explaining health, safety, and evacuation procedures, and utilizing your ability to remember names and faces
• Coordinate meeting room bookings, inductions, taxi services, and other visitor logistics using approved suppliers and internal systems
• Maintain visual and operational excellence across the reception area and related spaces, taking ownership of creating a professional, welcoming environment
• Complete daily checklists and monthly reports, ensuring compliance with all site procedures, health & safety protocols, and incident reporting requirements
• Collaborate seamlessly with courier companies, service providers, and the wider Facilities Management team to ensure smooth operations
• Provide local area information, including directions, travel updates, and general guidance to support visitors and staff throughout their day

What We're Looking For

• Outstanding customer service mindset with a proven ability to create memorable experiences in high-profile or corporate environments
• Proactive problem-solver who anticipates needs, handles service disruptions gracefully, and maintains composure under pressure
• Excellent interpersonal and communication skills, with the natural ability to engage positively with people at all levels, from guests to senior leadership
• Strong organizational abilities with meticulous attention to detail, time management skills, and the capability to prioritize competing demands
• Tech-savvy professional who is confident learning new IT systems and software quickly, with strong computer literacy
• Exceptional memory for names, faces, and individual preferences, enabling personalized and attentive service
• Team-oriented approach with self-motivation and the ability to inspire and support colleagues in delivering service excellence
• Trustworthy and discreet, maintaining confidentiality and professionalism in all interactions

What You Can Expect From Us

• Contract of employment
• Benefits package (private healthcare, cafeteria system, life insurance)
• Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Location

On-site –Krakow, POL

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Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.