HR Learning Services Specialist with German

Boehringer Ingelheim; Wrocław; Vor Ort; PLN 120.000 - 150.000; Vollzeit

Zusammenfassung

Boehringer Ingelheim Pharmaceuticals, Inc. in Wroclaw seeks an HR Learning Services Specialist with German to optimize administrative processes and deliver an outstanding learner experience. You will participate in cross-border process transitions and support ramp-up activities.

The role requires German at C1 and English at B2, at least two years in HR services, and a bachelor's degree. You will collaborate with ServiceNow, SAP LMS, Degreed, and Power Automate to drive automation and continuous

Qualifikationen

• German language at least C1 and English at least B2.
• Minimum 2 years of experience in HR services.
• Bachelor's degree or higher.
• Familiarity with Power Automate or strong interest in automation.

Aufgaben

• Participate in the transition of HR Learning Services processes from Germany to Poland and support ramp-up activities, ensuring high-quality service delivery, operational readiness and compliance from day one.
• Provide end-to-end administrative processing and professional support in HR Learning Services, aligned with legal and operational agreements.
• Independently manage the recurring Learning Services portfolio, from training management and promotions to rollouts, with opportunities to improve and enhance customer experience.
• Ensure excellent customer experience when advising customers and collaborating with stakeholders and other partners using strong communication and interpersonal skills.
• Work effectively in a project environment and deliver against KPIs and SLAs with a focus on continuous improvement.

Kenntnisse

German language

English language

HR operations

Process optimization

Power Automate

Ausbildung

Bachelor's degree

Tools

ServiceNow

SAP LMS

Degreed

MS Office

Power Automate

Jobbeschreibung

HR Learning Services Specialist with German

The position

Looking for a role where you can unfold your comprehensive administration expertise with focus on splendid customer experience and further innovative process development? If you call yourself a digital native, are good in communications and aiming for continuous improvements then HR Learning Services is your place to be!

Tasks & responsibilities

As an HR Learning Services Specialist, you are responsible for:

• participating in the transition of HR Learning Services processes from Germany to Poland and supporting ramp-up activities, while ensuring high-quality service delivery, operational readiness, and compliance from day one;
• providing end-to-end administrative processing and professional support in the area of HR Learning Services, in line with legal and operational agreements and other applicable arrangements;
• independently managing the recurring Learning Services portfolio assigned to you, from training management and promotions to rollouts, while continuously identifying opportunities for improvement and enhancing the customer experience;
• ensuring an excellent customer experience when advising customers and collaborating with stakeholders and other internal or external business partners, using your strong communication skills as well as your interpersonal and technical competencies, including when handling highly complex matters;
• working effectively in a project environment and delivering against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), with a focus on continuous improvement.

About our future employee

You should speak German language min. on a C1 level and English language on min.B2 level. You have min. 2 years of professional experience in the HR services area (Learning operations/Events management would be an asset)

Additionally, we are looking for:

• higher education, min. bachelor's degree
• familiarity with Power Automate or a strong interest in learning and working with process automation tools would be an asset
• Distinct, empathy, team spirit, accountability, and service orientation
• Experience in process optimization and project work together with an open networked mindset and great organizational skills
• Expertise working with ServiceNow, Learning Management System (SAP), Learning Experience Platform (Degreed) and MS Office would be beneficial

At Boehringer Ingelheim, we are committed to fostering an inclusive workplace that values diversity in all its forms, including disability. Our accessible office environment and dedication to equal opportunities support every employee in reaching their full potential.