HR Operations & Support Junior Specialist with German

Tata Consultancy Services; Wrocław; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Private medical care

MyBenefit platform

Multisport card

Learning & development platforms

Job summary

Tata Consultancy Services is seeking a Junior HR Support Specialist to act as the first line of contact for employees and managers, handling HR queries in German and English with accuracy and confidentiality.

You will support policies, payroll, benefits, onboarding, and data management in HRIS systems, while collaborating with colleagues in a multinational environment. This hybrid role includes office days and learning opportunities.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Fluent in German (C1 or higher) and good command of English (B2 or higher).
• Strong interpersonal and communication skills.
• Excellent organizational skills, attention to detail, and problem-solving ability.
• Any additional HR training/certifications are a plus.
• Confidentiality and professionalism in handling sensitive HR data.

Responsibilities

• Serve as the first point of contact for HR-related queries from employees, managers, and external partners via phone, email, or HR ticketing tools.
• Provide accurate information on HR policies, payroll, benefits, leave management, and onboarding.
• Process and maintain employee data in the HRIS system (e.g., SAP HR, Workday, SuccessFactors).
• Ensure employee records are accurate, complete, and compliant with data protection standards (GDPR).
• Escalate complex cases to Second Line HR or specialized teams when necessary.
• Participate in process improvement initiatives to optimize HR service delivery.
• Support HR reporting and documentation as needed.

Skills

German proficiency

English proficiency

Interpersonal skills

Organizational skills

Attention to detail

Confidentiality

MS Office

Education

Bachelor’s degree in HR or related field

Tools

SAP HR

Workday

SuccessFactors

ServiceNow

MS Office Suite

Job description

We are looking for motivated Junior HR Support Specialist with German language skills to join our international HR Service Center. With support of more experienced colleagues You will be the first point of contact for employees and managers, providing high-quality HR support in line with company policies and procedures. This role requires excellent communication skills, attention to detail, and the ability to manage multiple HR-related queries efficiently in both German and English.

Key Responsibilities:

• Serve as the first point of contact for HR-related queries from employees, managers, and external partners (via phone, email, or HR ticketing tools).
• Provide accurate and timely information on HR policies, procedures, payroll, benefits, leave management, and onboarding.
• Process and maintain employee data in the HRIS system (e.g., SAP HR, Workday, SuccessFactors).
• Ensure that all employee records are accurate, complete, and compliant with data protection standards (GDPR).
• Escalate complex cases to Second Line HR or specialized HR teams when necessary.
• Participate in process improvement initiatives to optimize HR service delivery.
• Support HR reporting and documentation as needed.

Requirements:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Skills:

• Fluent in German (C1 or higher) and good command of English (B2 or higher).
• Strong interpersonal and communication skills
• Excellent organizational skills, attention to detail, and problem-solving ability.
• Any additional training and certification in Human Resource Management will be considered an advantage
• Exceptional customer service orientation
• High degree of confidentiality and professionalism in handling sensitive HR data.
• Proficiency in MS Office Suite (Excel, Outlook, Word).

Nice to Have:

• Experience in a multinational or shared services environment.
• Familiarity with HR processes across multiple European countries.
• Knowledge of HR service delivery frameworks (SLA, KPI, ticket handling).
• First experiences in HR operations, HR shared services, or HR support roles.
• Proven experience providing first line or customer support in a corporate environment.
• Experience working with HR systems (e.g., Workday, SAP, SuccessFactors, ServiceNow).
• Prior experience in human resources operations and best practices

We offer:

• Competitive salary with annual salary reviews
• Hybrid work (2 days/week from the office)
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sport's card (Multisport)
• Private medical care for you and your family
• Access to wide range of learning & development platforms