HR Operations & Support Subject Matter Expert with German

Tata Consultancy Services; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

Learning & development platforms

Sport card

MyBenefit platform

Job summary

Tata Consultancy Services in Wrocław is seeking an experienced HRO Subject Matter Expert (SME) to deliver German-language HR support within our international HR Service Center. You will be the primary contact for employees and managers, handling inquiries in German and ensuring compliance with company policies.

The role requires strong communication, organizational skills, and a proactive approach to process improvements.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• 5–6 years in HR operations, shared services, or HR support roles.
• Experience providing first-line HR support in a corporate environment.
• Experience with HR systems (Workday, SAP, SuccessFactors, ServiceNow).

Responsibilities

• Acts as first point of contact for team questions and onboarding.
• Manage and prioritize HR queries; monitor queues and SLAs.
• Lead task assignments, KPI tracking, and performance reports.
• Ensure documentation of HR cases and maintain knowledge base.
• Participate in process improvement initiatives.
• Support HR reporting and documentation as needed.

Skills

German language proficiency (C1+)

English proficiency (B2/C1)

Interpersonal & communication skills

Organizational skills & attention to细

Confidentiality & professionalism

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Workday/SAP/SuccessFactors/ServiceNow HR systems

MS Office Suite (Excel, Outlook, Word)

Job description

We are looking for an experienced and motivated HRO Subject Matter Expert (SME) with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, providing high-quality HR support in line with company policies and procedures.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple HR-related queries efficiently in German language.

Key Responsibilities:

• Handles team, assigns tasks to team members, represents teams in customer calls, acts as a backup TL.
• Acts as first point of contact for team questions, supports onboarding of new joiners.
• Assign and prioritize incoming HR queries, monitor queues, balance workload across team, conduct quality checks (tickets reviews, accuracy of documentation)
• Track KPIs, prepare daily/weekly performance reports, identify bottlenecks and suggests improvements, ensure adherence to SLAs
• Ensure proper documentation of HR cases in systems, maintain process guidelines and knowledge base,
• Participate in process improvement initiatives to optimize HR service delivery.
• Support HR reporting and documentation as needed.

Requirements:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience:

• Minimum 5–6 years of experience in HR operations, HR shared services, or HR support roles.
• Proven experience providing first line or customer support in a corporate environment.
• Experience working with HR systems (e.g., Workday, SAP, SuccessFactors, ServiceNow).

Skills:

• Fluent in German (C1 or higher) and good command of English (B2/C1).
• Strong interpersonal and communication skills — able to interact professionally across all levels of the organization.
• Excellent organizational skills, attention to detail, and problem-solving ability.
• Prior experience in human resources operations and best practices
• Any additional training and certification in Human Resource Management will be considered an advantage
• Exceptional customer service orientation
• High degree of confidentiality and professionalism in handling sensitive HR data.
• Proficiency in MS Office Suite (Excel, Outlook, Word).

Nice to Have:

• Experience in a multinational or shared services environment.
• Familiarity with HR processes across multiple European countries.
• Knowledge of HR service delivery frameworks (SLA, KPI, ticket handling).

What we offer:

• Competitive salary with annual salary reviews
• Hybrid work (2 days/week from the office)
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sport's card (Multisport)
• Private medical care for you and your family
• Access to wide range of learning & development platforms