Head of Customer Success & Grower Concierge (Remote)

FarmRaise Inc.; Polska; Hybrid; PLN 583.000 - 680.000; Vollzeit

Benefits dieser Stelle

Health coverage

Dental coverage

Vision coverage

401(k) plan

Remote-work stipend

Flexible PTO

Zusammenfassung

FarmRaise Inc. is seeking a high-impact leader to own the partner experience from contract through renewal, with responsibility for implementation, adoption and the Grower Concierge service.

You will build and scale a new business line, hire and mentor a seasonal team, and drive quality, outcomes and unit economics while partnering with customers and the founders. You will lead cross-functional teams, shape templates and playbooks, and report on partner health and satisfaction.

Qualifikationen

• 7+ years in customer success, implementation or account management, including 3+ years leading teams.
• Entrepreneurial track record: you've built something from scratch, such as a company, a new service line or a team, and owned its results.
• Comfort with ambiguity: you make good calls with incomplete information, then adjust fast.
• Experience managing hourly or seasonal teams and training them on complex, rules-heavy work.
• Executive presence with enterprise customers, and comfort being the face of the company.
• Fluency with operating metrics and the cost of delivering a service.
• Experience using automation or AI to scale a service team.

Aufgaben

• The partner journey: Own the lifecycle from sales handoff through implementation, adoption and renewal, and partner with sales to grow each account. Cut the time from signed contract to live program.
• Grower Concierge: Launch and grow our white-glove grower service as its own business line: hire, train and manage a seasonal team, evolve the playbook, and own quality, results and unit economics.
• The team: Lead and develop implementation, partner success and concierge staff. Set clear roles, hand-offs and escalation paths.
• A repeatable operating system: Turn what works into templates, playbooks and after-action reviews, so every new partner launch is easier than the last.
• Metrics: Define and report partner health, grower outcomes, satisfaction and cost to serve.
• Executive relationships: Be the senior day-to-day partner for enterprise accounts, alongside our founders.
• The voice of the customer: Turn partner and grower feedback into clear, prioritized input for product and engineering.

Kenntnisse

Customer success leadership

Account management

Team leadership

Entrepreneurial track record

Ambiguity tolerance

Managing hourly/seasonal teams

Executive presence

Operational metrics

Automation/AI for scale

Jobbeschreibung

FarmRaise Inc. is seeking a high-impact leader to own the partner experience from contract through renewal, with responsibility for implementation, adoption and the Grower Concierge service.

You will build and scale a new business line, hire and mentor a seasonal team, and drive quality, outcomes and unit economics while partnering with customers and the founders. You will lead cross-functional teams, shape templates and playbooks, and report on partner health and satisfaction.