Remote Senior Customer Success Manager – Enterprise Growth

Spring Health; Polska; Hybrid; PLN 220,000 - 320,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Job summary

Spring Health is seeking a Senior Customer Success Manager to own an enterprise portfolio in a fully remote role. You’ll nurture relationships with customer and consultant stakeholders, drive renewal and expansion opportunities, and demonstrate the value of mental health solutions.

Travel to meetings and events is expected at ~15%. You will collaborate with Account Manager to forecast renewals, identify upsell opportunities, and coordinate procurement.

Qualifications

• At least five years of experience in account management, customer success, implementation, or healthcare management.
• A bachelor’s degree or higher.
• Experience owning customer renewals, identifying growth opportunities, and building revenue forecasts.
• Experience working with software-as-a-service products or platforms.
• Experience advising senior customer stakeholders, managing complex enterprise relationships, and communicating with executive presence.
• Experience analyzing customer or member engagement data, identifying trends or risks, and presenting clear recommendations.
• Strong organization and ownership, including the ability to prioritize competing work, manage escalations, and follow through on commitments.
• Adapt readily to change in customer needs, priorities, and company processes, and maintain a strong interest in improving access to mental health care.

Responsibilities

• Understand each customer's business model, workforce, goals, and benefits environment, and priorities; translate priorities into clear strategic account and success plans, then execute against them.
• Map and build relationships across customer and consultant stakeholders, including executive buyers. Establish trust, manage account health and risk, and guide relationships through leadership, organizational and priority changes.
• Apply strong product, mental health and benefits landscape knowledge to recommend solutions that fit customer needs. Stay current on product and market developments and adapt recommendations as customer needs evolve.
• Develop member engagement strategies and communications that support adoption, utilization, and customer satisfaction. Connect program activity and outcomes to the customer’s goals, expected value and ROI.
• Own the customer lifecycle from implementation through post‑launch engagement, renewal, and expansion. Lead change management and renewal strategy; develop proposals, negotiate, and coordinate the deal process through procurement.
• Partner with Account Manager to forecast renewals and growth opportunities accurately, identify and develop upsell opportunities, and manage commercial commitments across the assigned portfolio.
• Prepare and present business reviews for senior HR and business leaders. Deliver a clear, persuasive narrative; use data and customer context to make practical recommendations and influence decisions.

Skills

Account management

Customer success

Implementation

Healthcare management

Executive presence

Data analysis

Change management

Education

Bachelor’s degree or higher

Job description

Spring Health is seeking a Senior Customer Success Manager to own an enterprise portfolio in a fully remote role. You’ll nurture relationships with customer and consultant stakeholders, drive renewal and expansion opportunities, and demonstrate the value of mental health solutions.

Travel to meetings and events is expected at ~15%. You will collaborate with Account Manager to forecast renewals, identify upsell opportunities, and coordinate procurement.