Head of Customer Success - B2B Loyalty & AI Onboarding (Remote)

Jobgether; Polska; À distance; PLN 350 000 - 700 000; Plein temps

Avantages offerts par ce poste

Fully remote

Competitive salary

Equity participation (QBX)

FT employment (40 hours/week)

24 days annual leave

Opportunity to shape CS function

International startup environment

AI-first culture

Résumé du poste

Jobgether is seeking a strategic Head of Customer Success for its B2B loyalty and partner platforms. You will build and lead onboarding, lifecycle management, and performance optimization for a global, AI-driven environment.

You will own the customer journey from integration to long-term relationship management, collaborating with sales and cross-functional teams to drive retention and value creation. This is a fully remote role with ownership potential.

Qualifications

• 5+ years in customer success, account management, or partner onboarding.
• Experience in loyalty, SaaS, or payments industries.
• Proven ability to guide onboarding, implementation, and ongoing engagement.
• Strong AI automation skills and data-driven mindset.
• Fluency in German and English with excellent communication.
• Knowledge of API integrations and campaign dashboards.
• Hands-on experience with HubSpot or similar CRM.

Responsabilités

• Own end-to-end onboarding for new B2B customers, from setup to launch and ongoing success.
• Guide partners through launch checklist, integrations, balance top-ups, and reviews.
• Manage active customers as primary contact, maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategy and establish performance indicators.
• Improve campaign visibility and performance across partner channels.
• Ensure communications and assets comply with brand standards and requirements.
• Maintain CRM quality in HubSpot, log interactions, enrich data, and manage pipelines.
• Use AI to categorize support tickets and draft initial responses to accelerate resolution.
• Prepare asynchronous updates, summarize meetings, and document decisions for distributed teams.
• Build scalable CS processes to support long-term function growth.

Connaissances

German language

English language

Customer success

Account management

Onboarding

AI automation

HubSpot

APIs integration

Outils

HubSpot

Claude AI

Description du poste

Jobgether is seeking a strategic Head of Customer Success for its B2B loyalty and partner platforms. You will build and lead onboarding, lifecycle management, and performance optimization for a global, AI-driven environment.

You will own the customer journey from integration to long-term relationship management, collaborating with sales and cross-functional teams to drive retention and value creation. This is a fully remote role with ownership potential.