Global SSC Customer Service Specialist

Getinge; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Getinge SSC in Kraków is seeking a Customer Service & Order Fulfillment professional to join our shared service center. You will handle orders from receipt to confirmation, respond to price requests and delivery inquiries, and collaborate with internal teams to ensure accurate invoicing and timely shipments.

Fluent English is required and SAP knowledge is a plus. We value detail orientation, teamwork, and adaptability in a multicultural environment, offering development opportunities in

Qualifications

• Advanced English (C1) required.
• Detail-oriented, accurate and well organized.
• Experience in SSC customer service is a plus.

Responsibilities

• Accept, verify, process, confirm and update customer orders.
• Act as contact for customers on inquiries (price requests, lead times, product availability, ship dates, invoicing issues).
• Create third-party purchase requisitions related to specific customer orders.
• Answer incoming calls and emails professionally and promptly.
• Cooperate with internal departments and the business.
• Provide backup coverage & assistance within the department.
• Follow internal controls and company policies; participate in process improvements.

Skills

Advanced English (C1)

Teamwork

Interpersonal skills

Tools

SAP

Job description

Getinge SSC in Kraków is seeking a Customer Service & Order Fulfillment professional to join our shared service center. You will handle orders from receipt to confirmation, respond to price requests and delivery inquiries, and collaborate with internal teams to ensure accurate invoicing and timely shipments.

Fluent English is required and SAP knowledge is a plus. We value detail orientation, teamwork, and adaptability in a multicultural environment, offering development opportunities in