Global Onboarding & Partnerships Specialist

Planet; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

Planet is seeking a Customer Success/Onboarding Specialist in Warsaw to support new and existing clients through AML and KYC onboarding, ensuring a smooth and compliant start.

You will coordinate with sales and internal teams, run welcome and training calls, manage complex implementations, and build strong relationships with customers while working in a flexible hybrid setup.

Fluent English is required; French and Italian are a plus; experience in account management helps.

Qualifications

• Excellent English required; French is a plus.
• Previous account management or client success experience.
• Adaptability and problem-solving skills.
• Ability to build rapport with clients and internal teams.

Responsibilities

• Prepare onboarding forms for Sales and/or Customers.
• Support AML/KYC processes for customers.
• Collaborate with internal departments to fulfill client needs.
• Conduct welcome calls and training sessions with customers.
• Manage large customer implementations.

Skills

Account management

Customer success

Communication

Problem solving

Tools

CRM software

Job description

Planet is seeking a Customer Success/Onboarding Specialist in Warsaw to support new and existing clients through AML and KYC onboarding, ensuring a smooth and compliant start.

You will coordinate with sales and internal teams, run welcome and training calls, manage complex implementations, and build strong relationships with customers while working in a flexible hybrid setup.

Fluent English is required; French and Italian are a plus; experience in account management helps.