German-English Global Onboarding Specialist

Worldline; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a Customer Onboarding Professional with German and English to join our Warsaw-based team. The role focuses on coordinating onboarding processes, managing complex merchant setups in Salesforce, and delivering high-quality customer service in a fast-paced payments environment.

The ideal candidate will have strong English and German skills, Polish language proficiency is a plus, and a proven track record in onboarding, account management, or operations coordination within

Qualifications

• Proven experience in customer onboarding, account management, or operations coordination.
• Experience supporting team coordination, managing complex workflows, and providing guidance to team members.
• Outstanding verbal and written communication skills with the ability to handle escalations and communicate complex technical concepts to various stakeholders.
• Polish, professional German and English skills in speaking and writing; additional languages are an advantage.
• Strong analytical and critical thinking abilities to resolve complex merchant issues and identify process improvement opportunities.
• Proficiency with Salesforce, payment systems, and enterprise software, with the ability to quickly master new platforms and tools.
• Experience with data management, dual control principles, and regulatory compliance (KYC/AML) in financial services.
• Ability to participate in cross-functional projects, migrations, and rollouts while managing multiple priorities effectively.
• Passionate about delivering exceptional customer service and helping clients succeed.

Responsibilities

• Support the team coordinator in onboarding cases in Salesforce and guiding onboarding specialists.
• Lead complex merchant onboarding processes, including hierarchy setups, rollouts, migrations, and onboarding projects.
• Handle escalated merchant and sales inquiries requiring advanced technical knowledge and quick problem-solving.
• Ensure contract documentation, validate KYC/AML information, and maintain dual control principles for data management.
• Collaborate with Team Managers to update work instructions, transfer knowledge, and identify automation opportunities.
• Actively participate in rollouts, migrations, and escalation meetings while maintaining system updates and condition entries.

Skills

Customer onboarding

Team coordination

Communication

Problem solving

Project management

Tools

Salesforce

Payment systems

Enterprise software

Job description

Worldline is seeking a Customer Onboarding Professional with German and English to join our Warsaw-based team. The role focuses on coordinating onboarding processes, managing complex merchant setups in Salesforce, and delivering high-quality customer service in a fast-paced payments environment.

The ideal candidate will have strong English and German skills, Polish language proficiency is a plus, and a proven track record in onboarding, account management, or operations coordination within