Merchant and Partner Onboarding Coordinator

Planet; Województwo mazowieckie; Híbrido; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Career growth opportunities

Descripción de la vacante

Planet is seeking a Customer Success/Onboarding Specialist in Warsaw to support new and existing clients through AML and KYC onboarding, ensuring a smooth and compliant start.

You will coordinate with sales and internal teams, run welcome and training calls, manage complex implementations, and build strong relationships with customers while working in a flexible hybrid setup.

Fluent English is required; French and Italian are a plus; experience in account management helps.

Formación

• Excellent English required; French is a plus.
• Previous account management or client success experience.
• Adaptability and problem-solving skills.
• Ability to build rapport with clients and internal teams.

Responsabilidades

• Prepare onboarding forms for Sales and/or Customers.
• Support AML/KYC processes for customers.
• Collaborate with internal departments to fulfill client needs.
• Conduct welcome calls and training sessions with customers.
• Manage large customer implementations.

Conocimientos

Account management

Customer success

Communication

Problem solving

Herramientas

CRM software

Descripción del empleo

remote typeHybridlocationsWarsaw - Polandtime typeFull timeposted onPosted Todayjob requisition idJR12581Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role overview:As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.What you will do:Preparing onboarding forms for Sales and/or CustomersContacting customers to support them with getting through AML and KYC processCollaborating with internal departments to facilitate client need fulfillmentEscalate any issues raised within the onboarding process and drive them towards resolutionComplete welcome calls and training calls to customersManage large customer implementationsWho you are:Excellent English knowledge, proficient in French, Italian is a plus.Exceptional verbal and written communication skillsPrevious experience within account management and/or client success experience will be an advantageAdaptability and strong problem-solving skillsAbility to build rapport and collaborate with others within the company and externallyGrowth mindset with a constant desire to receive feedback, learn and growWhy PlanetPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.About UsCompany BackgroundPlanet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.